FAQs
Explore the FAQ page to learn more about how we work. Have more questions? Email: info@neuroinclusive.co.nz
Before You Book
What can I expect from a session?
Every person comes with different goals, so no two sessions are exactly the same.
Some people book a single session for a specific issue, while others choose to work together over a longer period.
Sessions are collaborative and tailored to your needs. Rather than following a fixed programme, we work together to better understand your experiences, identify what is most important to you, explore patterns, and consider practical strategies or next steps where helpful.
Depending on the purpose of the session, we may focus on your personal life, relationships, identity, wellbeing, work, study, or professional practice.
Before we begin, we will usually have had a free online consultation or an email exchange. This helps determine whether working together is likely to be a good fit and what the sessions might involve.
What can I expect from External Supervision?
Supervision with Neuroinclusive provides a structured, supportive space to reflect on your work, strengthen your practice, and maintain your wellbeing. It is a collaborative process that supports thoughtful discussion about your experiences, challenges, and professional goals.
In supervision, you can expect to:
- reflect on complex situations or decisions in your work
- explore how your values, experiences, and identity shape your practice
- strengthen professional judgement and ethical decision-making
- identify strategies for managing stress and sustaining your wellbeing
- consider accommodations or supports that help you work sustainably
- clarify professional goals and development needs
Supervision is strengths-based, neurodiversity-affirming, and grounded in reflective practice. It recognises the value of lived experience and supports practitioners to integrate this thoughtfully into their work.
Before beginning supervision, you will be asked to review and complete the Neuroinclusive Supervision Agreement. This agreement outlines how supervision works, including confidentiality, roles and responsibilities, record keeping, and payment arrangements. You can read the agreement here.
If you would like to discuss whether this is a good fit for you, you can book a free online (video call) consultation here.
Who do you work with?
We work with neurodivergent and disabled people, whānau, professionals, and organisations.
Many people we work with are autistic, have ADHD, or are exploring whether they may be neurodivergent. Others seek support because they want to strengthen neuroinclusive practice, better support a family member, or improve accessibility within their workplace or organisation.
You do not need a formal diagnosis to access support.
Can I book a session about someone else?
Yes.
We regularly work with parents, partners, family members, friends, and others who are concerned about an adult in their life.
Our focus is on supporting you to better understand the situation, explore your own responses, strengthen relationships where possible, and consider practical ways forward.
We do not provide services intended to change another adult who has not chosen to engage with us.
If an adult independently seeks support through Neuroinclusive, we work with them according to their own goals, values, priorities, and understanding of their situation.
Can I seek support for my adult family member?
Yes, in some circumstances.
If your adult family member chooses to engage with Neuroinclusive, we are happy to discuss whether our services are a good fit for their needs. Like any prospective client, they are welcome to book a free consultation or contact us to find out more.
If your adult family member does not wish to seek support, we can still work with you. Sessions can provide a space to explore your concerns, better understand the situation, strengthen communication, consider different perspectives, and identify practical ways of responding that align with your own values and goals.
We do not provide services intended to change, persuade, or motivate another adult who has not chosen to engage with us.
Adults have the right to make their own decisions about whether to seek support, what kind of support they would like, and what goals they want to work towards. Our practice is guided by principles of autonomy, supported decision-making, self-determination, and respect for the rights, dignity, and privacy of every person.
If your family member independently chooses to engage with Neuroinclusive, we will work with them according to their own goals, values, priorities, and understanding of their situation, rather than the expectations or preferences of others.
In some situations, it may not be appropriate for us to work with both you and your adult family member. Where there is a perceived, potential, or actual conflict of interest, we will discuss this openly and determine whether it can be appropriately managed or whether referral to another practitioner would better protect everyone's interests.
Do I need a diagnosis?
No, you don't need a diagnosis to access support from us.
Many people seek support while exploring whether they may be autistic, have ADHD, or another neurodivergent condition.
Support is based on your experiences, goals, and needs rather than whether you have a formal diagnosis.
Do you provide autism diagnostic assessments?
No.
We do not provide formal autism diagnostic assessments.
Our work may include developing a shared understanding of your experiences to identify support needs, understand patterns, and develop practical strategies or accommodations.
Can someone attend my session with me?
Yes. Under the Health and Disability Commissioner Code of Health and Disability Services Consumers' Rights, you have the right to support. This means you are welcome to have another person attend your session with you.
This might be a partner, family member, whānau member, friend, support worker, NZSL interpreter, communication assistant, cultural support person, or anyone else you would like to have with you.
If you plan to bring someone with you, please let us know beforehand where possible. This helps us prepare for the session and ensure there is enough space if you are attending in person.
Where will my session be held?
Online sessions are held via Zoom or Microsoft Teams (your choice when booking).
In-person sessions can be held:
- at your Christchurch home or workplace
- Christchurch Community House
- Tūranga
- another mutually agreed location
Some people find activity-based sessions more comfortable and accessible. Depending on the setting and our agreement, this may include walking sessions, LEGO, sensory items, colouring, or fidgets.
What approaches do you use?
Our work draws on a range of evidence-informed approaches and practice frameworks. The approaches we use depend on the person, the purpose of the work, the context, and the goals we are working towards.
Our practice is grounded in neurodiversity-affirming, disability-informed, trauma-informed, rights-based, and Te Tiriti-informed practice. We are also informed by Indigenous ways of knowing and being, relational practice, and systems thinking, recognising that wellbeing is shaped by relationships, culture, identity, community, and the environments in which people live.
Depending on the work we are doing together, we may draw on approaches such as:
- Narrative practice
- Solution-focused approaches
- Career development theory and career counselling
- Coaching and mentoring approaches
- Adult learning and educational theory
- Reflective practice
- Strengths-based practice
- Acceptance and Commitment Therapy (ACT)
Rather than applying a single model to everyone, we draw on the approaches and frameworks that best fit the person, the work we are doing together, and the outcomes they are seeking.
Fees and Funding
How much do sessions cost?
How much do sessions cost?
Standard sessions are $120 per hour.
A reduced rate of $90 per hour is available for eligible personal sessions funded through disability-related funding streams or for people with a Community Services Card or Gold Card.
Travel fees apply outside Christchurch.
Can I use the WINZ Disability Allowance to pay for sessions?
Neuroinclusive is a registered supplier with Work and Income (WINZ). Our supplier ID is CUR003588868.
If you meet the eligibility criteria for the Work and Income Disability Allowance, you may be able to receive funding towards the cost of your sessions.
If you are working with Alta Sacra, they are a Registered Social Worker and can complete the counsellor section of the Disability Certificate – Counselling, where appropriate.
If your health practitioner asks why you are seeking counselling, you may find it helpful to explain your reasons in your own words.
For example:
I am seeking counselling to support my wellbeing as an autistic person / person with ADHD / disabled person.
I would like support to better understand myself, process emotions, strengthen emotional regulation, and develop practical strategies for everyday life.
I believe counselling will improve my wellbeing and help me navigate the barriers I experience in everyday life.
How does payment work?
An invoice will be sent after your session from post@hnry.com.
Payment is due within 14 days unless another arrangement has been agreed.
Bank transfer is the most common payment method. Credit and debit card payments are also available, although a processing fee charged by the payment provider will apply.
Quotes can be provided for Individualised Funding, Flexible Disability Support, Carer Support, and similar funding arrangements.
Working Together
Can you advocate for me?
No.
Neuroinclusive does not provide advocacy services.
Where appropriate, we may attend appointments alongside you as a support person to assist communication, participation, note-taking, or understanding.
Our role is to support your participation, not to negotiate or argue for a particular outcome.
Do you write letters or reports?
Sometimes.
Where appropriate, we may write letters, summaries, or supporting documentation relating to work completed together.
Any documentation must accurately reflect our professional opinion and the purpose for which it is written.
We do not write reports or letters supporting conclusions that cannot be professionally justified.
Do you provide support between sessions?
Administrative questions are welcome by email.
Support, consultation, and therapeutic work generally occur during booked appointments.
Neuroinclusive is not a crisis service and does not provide ongoing support by email, text message, or social media between sessions.
Will you remind me about my session?
When you book through our online booking system, your session is confirmed immediately on screen and a confirmation email is sent to you. It includes an Add to Calendar option so you can save the event details to your preferred calendar.
It is your responsibility to make sure your session has been added to whatever system you use to keep track of your day-to-day schedule, whether that is a calendar, reminder app, diary, planner, or something else.
We may also send reminder emails before your session. However, these are provided as an additional reminder only and should not be relied on as the only way to remember your appointment.
What happens if I need to cancel or reschedule my session?
You can cancel or reschedule your session free of charge if you let us know at least 24 hours beforehand.
We know it can be difficult to keep on top of appointments, especially when life is busy or executive functioning is affected. We do not take it personally when sessions are missed or changed at short notice. At the same time, we need a fair and consistent system for managing our bookings.
It is not usually possible to fill a session at short notice. For this reason, if you do not attend your session, or cancel or reschedule it with less than 24 hours' notice, you (or your organisation) may be invoiced for the full session fee.
If you cannot attend an in-person session, we may be able to change it to an online session instead. This may help you avoid a short-notice cancellation fee. Please contact us as soon as possible if this would help.
We understand that unexpected situations can happen. In some circumstances, we may choose to waive the cancellation fee.
What happens if there is a conflict of interest?
A conflict of interest occurs when another relationship or responsibility could affect, or appear to affect, our professional judgement.
Where we identify an actual, potential, or perceived conflict, we will discuss this openly and determine whether it can be appropriately managed.
Sometimes this may mean referring someone to another practitioner.
How do I give feedback or make a complaint?
Feedback is always welcome.
You are welcome to leave us a review on Google (public) or submit feedback through this form (anonymous).
If you have concerns or a complaint, we encourage you to contact Neuroinclusive directly in the first instance.
If you are not satisfied with the outcome, or would prefer not to raise your concern with us, you may contact the Health and Disability Commissioner, the Nationwide Health and Disability Advocacy Service, or (where relevant) the Social Workers Registration Board.
Our practice is guided by:
- Te Tiriti o Waitangi
- the Code of Health and Disability Services Consumers' Rights
- the Privacy Act 2020
- the Health Information Privacy Code
- the Enabling Good Lives Principles
- the UN Convention on the Rights of Persons with Disabilities (UNCRPD)
- the Social Workers Registration Board Code of Conduct
- the ANZASW Code of Ethics