Info

Standard rate: $120.00 per hour

We offer a reduced rate of $90.00 per hour for personal* sessions, if you:

• Have a valid Community Services or Gold Card; and/or
• Fund their sessions with the WINZ Disability Allowance - Counselling; and/or
• Fund their sessions with DSS flexible funding (Enabling Good Lives, Individualised Funding, etc.)

Travel fees
For sessions in Christchurch (click for Google map boundaries) there is no travel fee.

For sessions in these areas outside of Christchurch, a flat travel fee applies:

• Kaipoi, Woodend, and Rolleston = $45.00 travel fee
• Lincoln, West Melton, Rangiora, and Pegasus = $60.00 travel fee
• Leeston, Amberley, and Darfield = $90.00 travel fee

Email info@neuroinclusive.co.nz to discuss availability and travel fees for areas not listed here.

*Personal sessions are for individuals and whānau. The reduced rate does not apply to professional services (e.g. external supervision, consulting/advisory work, or career counselling).

Online sessions are held on Zoom.

In-person sessions can be held:

• at your home
• at your workplace
• in an interview room at Christchurch Community House
• in a meeting room at Tūranga
• in other locations by mutual agreement

Some people find activity-based sessions more comfortable, as they can reduce the demand for eye contact and the pressure of thinking about how to sit or what to do with your hands. We bring a range of options to support this, such as fidgets, hand-held sensory items, LEGO, and colouring supplies.

Our priority is that the space and approach feel effective and comfortable for you.

Following any service, an invoice will be sent from post@hnry.co.nz

Payment is due within 14 days of the invoice, unless other arrangements are made in advance. An exception to this is External Supervision sessions that are funded by an organisation, where there may be alternative payment terms that have been agreed on.

If you know that you are planning to pay with Individualised Funding (IF), Carer Support (CS), a Flexible Disability Support (FDS) budget, or other funding stream, we can provide a quote ahead of time on request. Email: info@neuroinclusive.co.nz

Most people pay via bank transfer to the account details provided on the invoice:

• Account name: Neuroinclusive (via Hnry)
• Account number: 12-3192-0914061-37

However, there will also be a link to pay by card. If you choose to pay by card, a convenience fee will be charged by the payment processor.

Neuroinclusive is a registered supplier with Work and Income New Zealand (WINZ).

The WINZ Supplier ID for Neuroinclusive is CUR003588868.

You can use the Supplier ID to:

• Set up a redirection of your WINZ benefit payment to Neuroinclusive; and/or
• Make payment to Neuroinclusive with funds you have available on a WINZ Payment Card.

People who meet the Work and Income (WINZ/MSD) Disability Allowance criteria may be eligible to have sessions funded.

Where Alta Sacra is the practitioner delivering the service through Neuroinclusive, these are provided by a Registered Social Worker (1536673) who can complete the counsellor portion of the WINZ Disability Certificate — Counselling form.

If your Disability Allowance application is approved, they will usually pay the funds directly to you, and you will be responsible for paying your invoice to us.

Disability Allowance application decisions are made by WINZ/MSD; we are not able to advocate for a specific outcome or support you to challenge a decision they make.

Neuroinclusive is not registered to provide services funded by ACC (Accident Compensation Corporation).

Neuroinclusive is a registered supplier with Work and Income New Zealand (WINZ).

Our WINZ Supplier ID is CUR003588868.

You can use the Supplier ID to:

• Set up a redirection of your WINZ benefit payment to Neuroinclusive; and
• Make payment to Neuroinclusive with funds you have available on a WINZ Payment Card.

If you need to reschedule your appointment, please get in touch as soon as possible.

You may cancel your appointment at no charge with at least 24 hours’ notice.

If you do not attend your appointment and have not cancelled or rescheduled at least 24 hours in advance, you or your organisation may be invoiced for the full booking amount.

We understand that situations can arise where short-notice changes are unavoidable. Please contact us as soon as possible if this applies.

In-person appointments can be moved online instead of being cancelled, if that is more suitable.

In some circumstances, fees may be waived at our discretion.

You can also view this cancellation policy at: https://neuroinclusive.co.nz/cancellation/

No. We do not provide autism diagnostic assessments.

Only qualified clinicians can carry out diagnostic and functional assessments.

Our work may include assessment in a different sense. This involves building a shared understanding of your experience to support:

exploring your situation
identifying and articulating support needs
developing practical strategies and accommodations across different contexts

If you are looking for a formal autism assessment, Disability Support Services (DSS) within the Ministry of Social Development (MSD) funds organisations that provide information, services, and support for autistic people and their whānau.

The DSS links below can help you find autism-specific organisations and services in your area, including information about assessment options:

• DSS funded services and information
• Other services and information
• Autism Guideline Third Edition

No. We do not provide advocacy services or promote ourselves as advocates.

Advocacy can include:

• arguing someone’s case with a third party
• challenging decisions on behalf of a person
• speaking for someone to secure a particular outcome
• representing a person’s position as something others should accept

This is not part of what Neuroinclusive offers.

Some people may still benefit from support when engaging with others. This may involve working alongside a support person or advocate.

Attending as a support person is not the same as being an advocate.

In some situations, we may attend an appointment or engage with a third party alongside you. When this happens, our role is to support your participation.

This may include:

• providing emotional support
• supporting communication
• taking notes and summarising information
• being present as a witness to the interaction

Where agreed in advance, we may also:

• help keep track of what has been discussed
• offer clarifying explanations
• prompt you about points you wanted to raise
• recap key points to support shared understanding

Our role does not include arguing with the third party or pushing for a specific outcome.

Our focus is on enabling equitable participation, in a similar way to how an NZSL interpreter supports access for a d/Deaf person.

While some of our team have experience in advocacy roles, Neuroinclusive does not provide advocacy services.

Supervision with Neuroinclusive provides a structured, supportive space to reflect on your work, strengthen your practice, and maintain your wellbeing. It is a collaborative process that supports thoughtful discussion about your experiences, challenges, and professional goals.

In supervision, you can expect to:

• reflect on complex situations or decisions in your work
• explore how your values, experiences, and identity shape your practice
• strengthen professional judgement and ethical decision-making
• identify strategies for managing stress and sustaining your wellbeing
• consider accommodations or supports that help you work sustainably
• clarify professional goals and development needs

Supervision is strengths-based, neurodiversity-affirming, and grounded in reflective practice. It recognises the value of lived experience and supports practitioners to integrate this thoughtfully into their work.

Before beginning supervision, you will be asked to review and complete the Neuroinclusive Supervision Agreement. This agreement outlines how supervision works, including confidentiality, roles and responsibilities, record keeping, and payment arrangements. You can read the agreement here.

If you would like to discuss whether this is a good fit for you, you can book a free online (video call) consultation here.

Where there is a perceived, potential, or actual conflict of interest, we will disclose this as soon as we become aware of it. Conflicts of interest must be recognised and appropriately managed.

In some cases, this may mean we are unable to support a particular person. If so, we will communicate this as early as possible. Where a conflict is perceived or potential (rather than actual), it may be possible to manage it in a way that works for everyone involved.

Because we live and work in relatively small and connected communities (including disability, mental health, and neurodivergent spaces), some overlap in roles and relationships is unavoidable. People often hold multiple roles across personal, professional, and community contexts.

We take steps to manage this. For example:

• we request limits on access to our own and our whānau’s information where there may be overlap
• we disclose any perceived, potential, or actual conflicts as soon as possible
• we ensure you have enough information to make an informed decision about how to proceed

If you have any questions or concerns about conflicts of interest, please contact: info@neuroinclusive.co.nz

What is a conflict of interest?

A conflict of interest occurs when personal interests or other obligations may affect someone’s ability to act independently, objectively, or impartially.

Conflicts of interest can be:

• actual – the conflict already exists
• potential – the conflict could arise in the future
• perceived – others may reasonably think there is a conflict

Making a complaint or giving feedback:

If you have a concern or complaint about services delivered by Neuroinclusive, please contact us in the first instance:

• Email: info@neuroinclusive.co.nz
• Text or voice message: 020 462 5833

If you do not feel comfortable raising your concern directly, or if you are not satisfied with the response, you can contact an independent service:

• Health and Disability Commissioner
  Freephone 0800 11 22 33
  www.hdc.org.nz
• Nationwide Health and Disability Advocacy Service
  Freephone 0800 555 050
  advocacy@hdc.org.nz

Practice commitments

We are committed to engaging in ways that are ethical, rights-based, and aligned with the following frameworks:

• Te Tiriti o Waitangi
• Code of Health and Disability Services Consumers’ Rights
• Privacy Act 2020 and the Privacy Principles
• Enabling Good Lives Principles
• UN Convention on the Rights of Persons with Disabilities

Professional accountability: Alta Sacra

Alta Sacra is a Registered Social Worker (1536673) and a Full Member of the Aotearoa New Zealand Association of Social Workers (ANZASW).

Where Alta is the practitioner delivering services through Neuroinclusive, they are accountable to professional standards and ethical obligations, including the Social Workers Registration Board (SWRB) Code of Conduct and Core Competencies, and the ANZASW Code of Ethics.

This includes accountability through a formal complaints process via the Social Workers Registration Board.

Alta Sacra engages in regular professional supervision with Registered Social Worker, John Robinson (#970).

If your concern relates specifically to services provided by Alta Sacra (from January 2026 onwards), you may also contact the Social Workers Registration Board:
www.swrb.govt.nz